Florence Ngozi

Call Center Support Representative | Technology Support Professional
Awka, NG.

About

Motivated customer support and education professional with experience in real‑time technical assistance, tutoring, and community outreach. Skilled at problem‑solving, communication, and support within educational and startup environments. Passionate about technology, learning, and helping others succeed.

Work

LM Tech Hub
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Call Center Support Representative

Awka, Anambra, Nigeria

Summary

Provide frontline customer and technical support for learners and program participants in a technology accelerator/social enterprise offering free tech boot camps and career preparation in Awka, Nigeria.

Highlights

Supported applicants, students, and alumni via call center and email on program inquiries, enrollment, and learning processes.

Leveraged knowledge of LM Tech Hub’s offerings (including bootcamps in full‑stack development, product design, data analytics, cybersecurity, and product management) to assist users effectively ([lmtechub.org](https://lmtechub.org/careers/?utm_source=openai)).

Operated from LM Tech Hub’s location at Diaku House, 105 Zik Avenue, Awka, Anambra State, providing timely and accurate support ([lmtechub.org](https://lmtechub.org/careers/?utm_source=openai)).

Mater Amabilis Secondary School, Anambra State
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Academic Tutor

Anambra State, Anambra, Nigeria

Summary

Tutored secondary‑school students, delivering academic support and facilitating learning in a structured educational setting.

Highlights

Provided one‑on‑one and small group tutoring, improving student performance in core subjects.

Oriflame Sweden Cosmetics (Independent Consultant)
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Skincare Consultant

Nigeria

Summary

Advised clients on skincare products and beauty routines as an independent consultant for Oriflame.

Highlights

Provided personalized skincare consultations and built client trust and loyalty.

Distinction Secondary School, Ekiti State
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NYSC Volunteer

Ekiti State, Ekiti, Nigeria

Summary

Served as part of the National Youth Service Corps (NYSC), supporting secondary education and contributing to school operations.

Highlights

Collaborated with academic staff to enhance teaching and school activities.

St. Augustine Catholic Chaplaincy, Oko, Anambra State
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Volunteer

Oko, Anambra, Nigeria

Summary

Volunteered in community and faith-based initiatives at a university chaplaincy.

Highlights

Supported community events and pastoral outreach efforts.

Summerhills Hospital and Maternity, Nkpor, Anambra State
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Healthcare Intern

Nkpor, Anambra, Nigeria

Summary

Completed internship in a hospital and maternity setting, gaining exposure to healthcare operations.

Highlights

Assisted healthcare staff in daily tasks and patient support.

Volunteer

St. Augustine Catholic Chaplaincy, Oko
|

Volunteer

Oko, Anambra, Nigeria

Summary

Assisted in outreach and event coordination at the university chaplaincy.

Highlights

Supported community events and provided coordination and outreach assistance.

Education

Federal Polytechnic Oko, Anambra State, Nigeria
Oko, Anambra, Nigeria

Skills

Customer Support

Call Center, Client Communication, Issue Resolution.

Tutoring & Education

Academic Tutoring, Student Support, Instruction.

Communication

Verbal Communication, Listening, Feedback.

Problem Solving

Critical Thinking, Inquiry.

Adaptability

Versatility, Multirole Experience.